This is a translation. The French version prevails in case of discrepancy.
Who can report
Anyone who received an SMS sent through GetSMS, or who notices abusive use of the Service (impersonation of their brand, for example), can report it to us. Mobile operators and authorities can use the same address.
GetSMS does not write the messages: they are sent by our customers, verified companies, which are responsible for them. Our role is to enforce the Acceptable Use Policy and to block senders who breach it.
Stop receiving messages
Reply STOP to the message you received. Your reply is passed to the company that wrote to you, which must stop its marketing messages within 24 hours at most. Replying STOP only costs the price of an ordinary SMS under your plan, and confirms nothing other than your refusal.
If you keep receiving messages after replying STOP, please report it to us.
How to report
Write to abuse@getsms.tech stating:
- the number that sent you the message;
- the date and time of receipt;
- the full text of the message, or a screenshot;
- your phone number, if you want us to stop messages to that number;
- the nature of the problem: unsolicited message, fraud or phishing, impersonation, offensive content, STOP not honoured, other;
- where relevant, any useful information (link received, exchange with the sender).
Do not click links in a suspicious message, and never share a verification code, password or banking details. Your bank, your operator and government bodies never ask for them by SMS.
What we do
| Situation | Time frame | Measures |
|---|---|---|
| Fraud, phishing, impersonation | Within 24 hours | Immediate blocking of the sends concerned during review, account suspension if the abuse is confirmed, evidence kept for the authorities |
| Unsolicited message, STOP not honoured, other | Acknowledgement within 2 business days, decision within 5 business days | Account review, request for proof of consent, adding your number to the sender’s opt-out list, restriction or suspension depending on severity |
We let you know the outcome of your report, within the limits of the confidentiality owed to our customers and to ongoing investigations. We do not disclose your identity to the sender without your agreement, unless required by law.
The data in your report is processed to fight abuse and kept for 3 years, in accordance with the Privacy Policy.
Other remedies
Reporting to GetSMS does not prevent you from:
- filing a complaint with the police or the public prosecutor in case of fraud;
- referring the matter to the National Commission for the Control of Personal Data Protection (CNDP) if you believe your personal data was used unlawfully;
- reporting the message to your mobile operator.
Report a security vulnerability
To report a vulnerability in the Service, write to abuse@getsms.tech with the subject “Security”, without publishing the vulnerability. We acknowledge receipt within 2 business days.